Terms & Conditions

Last updated: March 2026

Acceptance of Terms

By accessing this website or booking our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services. In these Terms and Conditions, “You” and “Your” refer to the customer, and “We”, “Us”, and “Our” refer to Everyday Clean Ltd.

Services

Everyday Clean Ltd provides professional cleaning services. Our website and quotations outline the services we offer. We reserve the right to modify, update, or discontinue any service where necessary.

Pricing and Quotes

Prices provided by phone, email, website form, or live chat are based on the information supplied by the customer regarding the size, condition, and requirements of the property. All quoted prices include the use of professional equipment and cleaning products unless otherwise stated.

Customers must ensure that electricity and water are available and accessible at the property during the service. Delays caused by the customer, including delayed access, may incur a charge of £20.00 per hour. Our minimum charge per visit starts from £70.00 depending on the service required.

If the condition of the property significantly differs from the information provided during the quotation process, the price may be revised before the service proceeds. Quotations based on photographs, floor plans, or customer descriptions may therefore be adjusted upon inspection if the actual condition of the property differs from the information supplied.

All prices include applicable taxes. Parking charges, where applicable, will be added to the total service cost.

Discounts and Promotions

A 10% discount may be applied when three or more areas or items are booked, or when two services are booked together. This discount is available to new customers only and applies to the first service visit only.

The discount applies to standard-priced services only and may not apply to heavy-condition properties, specialist treatments, or services already offered at a reduced rate. Discounts cannot be combined with any other promotion unless explicitly confirmed by Everyday Clean Ltd. We reserve the right to amend, refuse, or withdraw promotional offers at any time.

Booking, Cancellation & Rescheduling Policy

All quotations remain valid for 15 days from the date of issue unless otherwise stated. Deposits secure the appointment and allocated time slot and are non-refundable once the booking has been confirmed.

Appointments may be rescheduled free of charge when requested more than 48 hours before the scheduled service. Rescheduling requests made within 48 hours of the appointment are subject to a £30.00 rescheduling fee.

If access to the property is delayed by more than 30 minutes from the scheduled arrival time, additional waiting charges may apply. The full service charge may apply if our cleaners are unable to access the property, are turned away upon arrival, or if the service cannot proceed due to lack of access, electricity, or water supply.

Approval of a quotation or confirmation of a booking constitutes acceptance of these Terms and Conditions.

Payment Terms

Payments may be made in cash, by bank transfer, or by credit or debit card. A deposit of 50% of the total service price is required for bookings under £300.00. For bookings with a total value of £300.00 or more, a deposit of 25% is required to secure the appointment.

Late payments may incur an administration fee of £2.00 per day after 24 hours following completion of the cleaning service. Unless otherwise agreed in writing, payment must be made within 28 days. If payment is not received within this period, the outstanding balance may be referred to a debt collection agency and an additional 20% charge may be applied to the unpaid invoice total.

Customers may not withhold payment unless mutually agreed in writing with Everyday Clean Ltd.

Payment and Invoicing Terms for Airbnb Cleaning

Airbnb cleaning services operate on a weekly payment structure. After each cleaning visit, an invoice detailing the services provided will be issued. Payment is collected at the end of each week unless otherwise agreed in writing.

Late payments exceeding five days after the end of the billing week may result in suspension of future accepted work. Services may resume 48 hours after the outstanding balance has been cleared.

Customer Satisfaction

Refunds are not provided. However, a free re-clean may be offered where appropriate if the quoted price was fixed rather than hourly, the issue relates to the original agreed service, the property has not been occupied or altered after the service, and the concern is reported within 72 hours of completion.

Cleaning results depend on the condition, age, and material of the surfaces being cleaned. While we use professional equipment and appropriate cleaning solutions, complete stain removal, full restoration, or a brand-new finish cannot be guaranteed.

Cancellation by Everyday Clean Ltd

We reserve the right to cancel, suspend, or stop a service at any stage if our cleaners are verbally or physically abused, threatened, or subjected to discrimination; if unsafe working conditions are present; if builders, tradespeople, or removal teams prevent the cleaning from being carried out properly; if the property details have been significantly misrepresented; or if hazardous conditions place the health, safety, or wellbeing of our staff at risk.

Data Protection and Privacy

We collect and process customer data in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection law. Customer information is used solely for the purpose of providing our services, managing bookings, issuing quotations and invoices, and communicating in relation to the service.

We do not share customer information with third parties without consent unless required by law or reasonably necessary for the administration of our business.

Force Majeure

Everyday Clean Ltd shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including severe weather, natural disasters, public emergencies, transport disruption, utility failures, or other unforeseen circumstances.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England & Wales, and any dispute shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Liability

Everyday Clean Ltd shall not be liable for tasks not included in the agreed service, incomplete work caused by lack of access, electricity, or water, delays caused by third parties present at the property, or pre-existing damage, wear, tear, discolouration, deterioration, or faulty fixtures.

Cleaning may reveal existing wear, hidden defects, or pre-existing damage that was not visible before the service. We cannot be held responsible for such conditions becoming more noticeable after cleaning.

Everyday Clean Ltd cannot be held responsible for work, changes, or damage caused by third-party contractors before or after our service.

Where damage is caused directly by our staff during the service and is reported immediately, we may at our discretion repair the item, arrange a like-for-like remedy, or provide a contribution based on the item’s present value. Locksmith or replacement costs for lost keys caused directly by our staff are covered up to £100.00 per property.

Insurance

Everyday Clean Ltd holds Employer’s Liability and Public Liability Insurance with cover up to £5,000,000, subject to the terms and conditions of our insurer. Our insurance covers accidental damage caused directly by our staff during the cleaning service provided the damage is reported immediately upon completion of the service.

Insurance does not cover pre-existing damage, wear and tear, permanent stains, or issues not reported at the time of service completion.

Complaints and Claims

Complaints must be reported within 72 hours of the service either verbally or in writing. Complaints raised after the property has been occupied, altered, or cleaned by another contractor may not be accepted.

If a landlord, letting agent, or inventory clerk identifies areas requiring additional cleaning, Everyday Clean Ltd must be given the opportunity to return and rectify the issue within a reasonable timeframe before any third-party cleaning is arranged.

Failure to allow access for a re-clean or inspection may invalidate the complaint.

Health and Safety

Our cleaners follow appropriate health and safety procedures while carrying out the service. Customers must inform us in advance of any hazards, infestations, dangerous substances, or unsafe conditions present at the property.

Environmental Policy

Where reasonably possible, Everyday Clean Ltd aims to use environmentally responsible cleaning products and working practices.

Amendments

We reserve the right to amend these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions together with any quotation form the entire agreement between the customer and Everyday Clean Ltd.

No Waiver

No failure or delay by Everyday Clean Ltd in exercising any right under these Terms shall constitute a waiver of that right.

Contact Information

For questions regarding these Terms and Conditions or our services, please contact Everyday Clean Ltd.