Terms & Conditions

Last updated: 23 September 2026

Acceptance of Terms

By accessing this website or booking our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services. In these Terms and Conditions, “You” and “Your” refer to the customer, and “We”, “Us”, and “Our” refer to Everyday Clean Ltd.

Services

Everyday Clean Ltd provides professional cleaning services. Our website and quotations outline the services we offer. We reserve the right to modify, update, or discontinue any service where necessary.

Pricing and Quotes

Prices provided by phone, email, website form, or live chat are based on the information supplied by the customer regarding the size, condition, and requirements of the property. All quoted prices include the use of professional equipment and cleaning products unless otherwise stated.

Customers must ensure that electricity and water are available and accessible at the property during the service. Delays caused by the customer, including delayed access, may incur a charge of £20.00 per hour. Our minimum charge per visit starts from £70.00 depending on the service required.

If the condition of the property significantly differs from the information provided during the quotation process, the price may be revised before the service proceeds. Quotations based on photographs, floor plans, or customer descriptions may therefore be adjusted upon inspection if the actual condition of the property differs from the information supplied.

All prices include applicable taxes. Parking charges, where applicable, will be added to the total service cost.

Discounts and Promotions

A 10% discount may be applied when three or more areas or items are booked, or when two services are booked together. This discount is available to new customers only and applies to the first service visit only.

The discount applies to standard-priced services only and may not apply to heavy-condition properties, specialist treatments, or services already offered at a reduced rate. Discounts cannot be combined with any other promotion unless explicitly confirmed by Everyday Clean Ltd. We reserve the right to amend, refuse, or withdraw promotional offers at any time.

The 10% discount will not be applied to bookings confirmed or modified within 48 hours prior to the scheduled service.

Booking, Cancellation & Rescheduling Policy

All quotations remain valid for 15 days from the date of issue unless otherwise stated. Deposits secure the appointment and allocated time slot and are non-refundable once the booking has been confirmed.

Appointments may be rescheduled free of charge when requested more than 48 hours before the scheduled service. Rescheduling requests made within 48 hours of the appointment are subject to a £30.00 rescheduling fee.

If access to the property is delayed by more than 30 minutes from the scheduled arrival time, additional waiting charges may apply. The full service charge may apply if our cleaners are unable to access the property, are turned away upon arrival, or if the service cannot proceed due to lack of access, electricity, or water supply.

Approval of a quotation or confirmation of a booking constitutes acceptance of these Terms and Conditions.

Payment Terms

Payments may be made in cash, by bank transfer, or by credit or debit card. A deposit of 50% of the total service price is required for bookings under £300.00. For bookings with a total value of £300.00 or more, a deposit of 25% is required to secure the appointment.

Late payments may incur an administration fee of £2.00 per day after 24 hours following completion of the cleaning service. Unless otherwise agreed in writing, payment must be made within 28 days. If payment is not received within this period, the outstanding balance may be referred to a debt collection agency and an additional 20% charge may be applied to the unpaid invoice total.

Customers may not withhold payment unless mutually agreed in writing with Everyday Clean Ltd.

Where a deposit has been taken prior to the service, the remaining balance will be due as per the invoice issued upon completion. If the outstanding balance is not settled within 7 days, Everyday Clean Ltd reserves the right to automatically charge the remaining amount using the same payment method provided for the deposit, unless otherwise agreed in writing.

Payment and Invoicing Terms for Airbnb Cleaning

Airbnb cleaning services operate on a weekly payment structure. After each cleaning visit, an invoice detailing the services provided will be issued. Payment is collected at the end of each week unless otherwise agreed in writing.

Late payments exceeding five days after the end of the billing week may result in suspension of future accepted work. Services may resume 48 hours after the outstanding balance has been cleared.

Customer Satisfaction

Carpet cleaning is covered by the 48-hour re-clean guarantee below. End of tenancy cleaning is covered by the separate 7-day re-clean guarantee and its conditions. For other services, a free re-clean may be offered where appropriate if the quoted price was fixed rather than hourly, the issue relates to the original agreed service, the property has not been occupied or altered after the service, and the concern is reported within 7 days of completion. These voluntary arrangements do not restrict any statutory right to repeat performance, a price reduction or another remedy.

Cleaning results depend on the condition, age, and material of the surfaces being cleaned. While we use professional equipment and appropriate cleaning solutions, complete stain removal, full restoration, or a brand-new finish cannot be guaranteed.

Carpet Cleaning: 48-Hour Re-clean Guarantee

We provide a 48-hour re-clean guarantee for carpet cleaning. If an area included in the agreed service was missed or not cleaned to the agreed standard, notify us within 48 hours of completion of the original service. Where the issue falls within this guarantee, we will return and re-clean the affected area free of charge.

How to report an issue: Contact us by phone, email or WhatsApp within 48 hours, giving your booking details and a description of the affected area. Please provide photographs where possible. The 48-hour period is the deadline for reporting the issue; the inspection or re-clean will be arranged at a mutually agreed time within a reasonable period. Please allow us reasonable access to assess and correct the reported cleaning shortcoming.

Cleaning, not carpet repair: Our service cleans carpets; it does not repair, re-dye or replace them. The guarantee does not promise removal of every stain, restoration of the original colour or texture, or a like-new appearance.

The re-clean guarantee does not cover:

Pre-existing discolouration, fading, colour loss, bleach marks, fibre damage, wear, burns, tears, moth damage, or damage to the carpet backing or adhesive.
Old or permanent stains from paint, dyes, bleach, solvents, acids, alkalis or other chemically reactive substances where the fibres or colour have been permanently altered, or where the stain cannot be removed safely using suitable professional cleaning methods.
Pre-existing damage or permanent staining that becomes more visible after dirt or residues have been removed. Its becoming visible after cleaning does not, by itself, mean it was caused by the cleaning.
New dirt, dust, spills, stains, pet accidents, odours or damage arising after the service from subsequent use, occupants, visitors, contractors, furniture movement or other events unrelated to our work.
Problems caused by additional cleaning products or third-party treatments applied after our visit, or by failure to follow the aftercare advice provided, where those actions caused or worsened the issue.
Areas or treatments outside the agreed booking, or contamination in underlay or subflooring that was outside the scope of the booked carpet cleaning.

The guarantee covers shortcomings in the original cleaning work, rather than a fresh clean following later soiling or an attempt to repair existing damage. A concern that only becomes apparent after drying may still be covered if it relates to the original cleaning and is reported within 48 hours. Normal use of the property does not, by itself, invalidate a claim about an unrelated cleaning shortcoming.

Damage claims and statutory rights: This is a voluntary re-clean guarantee, not a damage-repair warranty. Any allegation that our work caused damage will be considered separately under our complaints procedure and applicable law. These exclusions and the 48-hour reporting period do not exclude or restrict your statutory consumer rights or our responsibility for services not performed with reasonable care and skill.

End of Tenancy Cleaning: 7-Day Re-clean Guarantee

Our End of Tenancy Cleaning guarantee covers cleaning tasks included in the agreed service that were missed or not completed satisfactorily. Where the conditions below are met, we will return to address those specific omissions free of charge.

Inventory inspection within 24 hours: The inventory/check-out inspection must be completed within 24 hours after the cleaning service is finished. You are responsible for arranging this with your landlord, letting agent or inventory clerk.
Report submitted within 7 days: You must notify us and provide the dated inventory/check-out report identifying the specific cleaning omissions within 7 calendar days after completion of the cleaning service. Please include any supporting photographs.

The 7-day reporting period does not extend the 24-hour inventory inspection deadline. An inspection carried out after that deadline does not qualify for this voluntary re-clean guarantee.

The guarantee does not cover dust or dirt that accumulates after the service, including dust settling while the property is empty, or soiling caused by subsequent occupation, use, removal activity or other contractors. It covers omissions from the original clean, not a fresh clean of the property several days later. We must be allowed reasonable access to inspect and rectify the reported omissions before third-party cleaning is arranged.

These conditions apply to our voluntary re-clean guarantee only. They do not exclude or restrict your statutory consumer rights or remedies for services not performed with reasonable care and skill.

Cancellation by Everyday Clean Ltd

We reserve the right to cancel, suspend, or stop a service at any stage if our cleaners are verbally or physically abused, threatened, or subjected to discrimination; if unsafe working conditions are present; if builders, tradespeople, or removal teams prevent the cleaning from being carried out properly; if the property details have been significantly misrepresented; or if hazardous conditions place the health, safety, or wellbeing of our staff at risk.

Data Protection and Privacy

We collect and process customer data in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection law. Customer information is used solely for the purpose of providing our services, managing bookings, issuing quotations and invoices, and communicating in relation to the service.

We do not share customer information with third parties without consent unless required by law or reasonably necessary for the administration of our business.

Force Majeure

Everyday Clean Ltd shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including severe weather, natural disasters, public emergencies, transport disruption, utility failures, or other unforeseen circumstances.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England & Wales, and any dispute shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Liability

Everyday Clean Ltd shall not be liable for tasks not included in the agreed service, incomplete work caused by lack of access, electricity, or water, delays caused by third parties present at the property, or pre-existing damage, wear, tear, discolouration, deterioration, or faulty fixtures.

Cleaning may reveal existing wear, hidden defects, or pre-existing damage that was not visible before the service. We cannot be held responsible for such conditions becoming more noticeable after cleaning.

Everyday Clean Ltd cannot be held responsible for work, changes, or damage caused by third-party contractors before or after our service.

Where damage is caused directly by our staff during the service and is reported immediately, we may at our discretion repair the item, arrange a like-for-like remedy, or provide a contribution based on the item’s present value. Locksmith or replacement costs for lost keys caused directly by our staff are covered up to £100.00 per property.

Insurance

Everyday Clean Ltd holds Employer’s Liability and Public Liability Insurance with cover up to £5,000,000, subject to the terms and conditions of our insurer. Our insurance covers accidental damage caused directly by our staff during the cleaning service provided the damage is reported immediately upon completion of the service.

Insurance does not cover pre-existing damage, wear and tear, permanent stains, or issues not reported at the time of service completion.

Complaints and Claims

Please report concerns promptly, either verbally or in writing. To claim under the voluntary Carpet Cleaning re-clean guarantee, notify us within 48 hours of completion. For other services, please report concerns within 7 days. Claims under the End of Tenancy Cleaning re-clean guarantee must also meet the 24-hour inventory inspection and 7-day report submission requirements above. These reporting periods do not restrict your statutory consumer rights. We will assess whether an issue relates to our original work or to subsequent use, alterations or treatment by another contractor; occupation of the property alone does not invalidate an unrelated carpet-cleaning claim.

If a landlord, letting agent, or inventory clerk identifies areas requiring additional cleaning, Everyday Clean Ltd must be given the opportunity to return and rectify the issue within a reasonable timeframe before any third-party cleaning is arranged.

Please allow reasonable access for an inspection or re-clean so we can investigate and resolve the issue. Any effect of access being refused will be assessed in the circumstances and will not override your statutory rights.

Health and Safety

Our cleaners follow appropriate health and safety procedures while carrying out the service. Customers must inform us in advance of any hazards, infestations, dangerous substances, or unsafe conditions present at the property.

Environmental Policy

Where reasonably possible, Everyday Clean Ltd aims to use environmentally responsible cleaning products and working practices.

Amendments

We reserve the right to amend these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions together with any quotation form the entire agreement between the customer and Everyday Clean Ltd.

No Waiver

No failure or delay by Everyday Clean Ltd in exercising any right under these Terms shall constitute a waiver of that right.

Contact Information

For questions regarding these Terms and Conditions or our services, please contact Everyday Clean Ltd.