Everyday Clean Ltd is a registered company in England & Wales with company number 09453523, located at 9 Becks Close, Markyate, St. Albans, England, AL3 8HU.

Acceptance of Terms

You agree to be bound by these terms and conditions when accessing and using this website. If you do not agree with any part of these terms, please do not use our website.

Services

Everyday Clean Ltd provides professional cleaning services. Our website details our services, and we reserve the right to modify or discontinue them. Our terms and conditions may be modified with the mutual consent of Everyday Clean Ltd and the customer.

Note: ‘You’ or ‘Your’ refers to the customer, and ‘We’, ‘Us’, or ‘Our’ refers to Everyday Clean Ltd.

Pricing and Quotes

1.1. Prices provided via phone, email, live chat, or displayed on our website are valid for the specified property size only.

1.2. All quoted prices include equipment and cleaning products.

1.4. Clients must ensure access to electricity and water.

1.5. Delays on arrival or finish caused by the client will incur a charge of £20.00 per hour.

1.6. Our minimum charge per visit starts from £70.00, depending on the service required.

1.7. Prices may be adjusted based on the size and condition of the property or if you provide false information.

1.8. All prices include taxes. If necessary, parking fees will be added to the total cost during the cleaning.

Payment Terms

2.1. Payments can be made in cash, bank transfer, or with a credit/debit card.

2.2. A deposit charge of 25% of the total will be applied to the quote for £300.00 or more.

2.3. Late payments will incur a charge of £2.00 per day after 24 hours post-cleaning.

2.4. Payments must be made within 28 days. If not, the case will be forwarded to a debt collection agency with an additional 20% charge of the initial invoice total.

2.5. Customers cannot withhold any agreed payment unless mutually agreed upon.

Payment and Invoicing Terms for Airbnb Cleaning

3.1. Our Airbnb cleaning services are structured with a weekly payment plan. After every cleaning session, you’ll receive a comprehensive invoice outlining the services performed. Payments are collected at the end of each week, ensuring clarity and consistency in our service delivery.

3.2. Late payments more than five days after the end of each week will stop any future work accepted. Please note that suspension will last 48 hours after payment is received.

Customer Satisfaction

4.1. Refunds are not provided, but a free re-clean may be offered if:

4.1. The quoted price was fixed and not charged per hour.

4.2. The property was not occupied, or no work was carried out after our service.

4.3. A requested task needed to be completed given sufficient time.

4.4. Issues are reported within 72 hours of the service.

4.5. If possible, We will return to re-clean any areas if the service is unsatisfactory.

Cancellation by Customer

5.1. Twenty-four hours’ notice is required for cancellations, rescheduling, or amendments.

5.2. A 20% charge of the total applies for cancellations or rescheduling less than 24 hours before the appointment.

5.3. Full price will be charged if cleaners are asked to leave, no one is at the property, or there is no water or/and power.

Cancellation by Everyday Clean Ltd

We reserve the right to cancel any appointment at the beginning or during the service if:

A. Our cleaners are verbally or physically abused or discriminated against.

B. Inadequate conditions for cleaning, such as the presence of builders, removal men, and lack of water or power.

C. Misrepresentation of property facts/information by the customer.

D. Hazardous conditions affecting our cleaners’ health and well-being.

Data Protection and Privacy

6.1. We collect and process customer data in accordance with the General Data Protection Regulation (GDPR).

6.2. Customer information will be used solely to provide our cleaning services and will not be shared with third parties without consent.

6.3. Customers have the right to request access to, correction of, or deletion of their data held by us.

Force Majeure

7.1. Everyday Clean Ltd shall not be liable for any failure to perform or delay in performing any of our obligations under these conditions caused by events outside our reasonable control (Force Majeure Event).

7.2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control, including but not limited to strikes, lock-outs, or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks.

Governing Law

8.1. These terms and conditions are governed by and construed by the laws of England. You agree to submit to the exclusive jurisdiction of the courts of England.

Liability

9.1. Everyday Clean Ltd is not liable for:

9.1.1. Tasks not included in our checklist.

9.1.2. Incomplete tasks due to lack of power, water, or other obstructions.

9.1.3. Third-party presence during the cleaning process.

9.1.4. Discoloration or wear of upholstery or carpet becoming more noticeable after cleaning.

9.1.5. Permanent stains that our professional cleaning methods cannot remove.

9.1.6. Pre-existing spillages or damage that cannot be cleaned with professional materials and equipment or those provided by the customer.

9.1.7. Damages caused by faulty materials, equipment, or chemicals provided by the customer.

9.1.8. Loss or damage to items caused by fire, war, terrorism, hostilities, or other events outside our control, deterioration, wear and tear, leakages, unstable goods, infestations, mechanical or electrical damage to appliances without external impact evidence, and specific exclusions including jewellery, pets, plants, food or drink, software, and fragile items not removed or secured by the customer.

9.1.9. Disposal of rubbish or personal belongings left by previous tenants at the end of tenancy cleans.

9.1.10. Additional charges or failed inventory checks if we are refused return to the property to rectify complaints or if another company is used for a re-clean.

9.1.11. Refunds for repairs carried out by a third party without our consent.

9.2. Everyday Clean Ltd is liable for:

9.2.1. Locksmith or replacement fees for lost or damaged keys by our cleaners, up to £100 per property.

9.2.2. Maintaining the confidentiality of customer information.

9.2.3. Repairing any damage caused by our staff. A representative will assess the damage to determine if repair is possible. If not, we will credit the customer with the item’s present cash value toward a like-for-like replacement upon payment of the cleaning service.

9.2.4. Paying 50% of the repair bill for work carried out by a third-party company not approved by us.

Insurance

10.1. Everyday Clean Ltd has employer and public liability insurance covering accidental damage if reported immediately upon completion of the cleaning.

10.2. Any accidental damage claim has a £500.00 excess fee, with £225.00 paid by the customer and £225.00 paid by Everyday Clean Ltd.

10.3. We reserve the right to refuse to share confidential company information.

Complaints and Claims

11.1. Complaints can be made verbally over the phone or in writing and must be reported within 72 hours.

11.2. The customer or their representative must be present at the beginning and end of the service.

11.3. Inventory checks must begin within 72 hours of the service. Complaints on an occupied property after the cleaning service and before the inventory/landlord or agency check will not be accepted.

11.4. Unsatisfactory service must be reported within 72 hours of the service date. Damages or theft must be reported immediately upon inspection at completion.

Health and Safety

12.1. Our cleaners must follow all health and safety regulations during the cleaning process.

12.2. Customers must inform us of any potential hazards or risks in the property before the cleaning service.

12.3. We reserve the right to refuse service if our cleaners deem the property unsafe.

Environmental Policy

13.1. We are committed to using environmentally friendly products and practices wherever possible.

13.2. Customers are encouraged to inform us if they have specific environmental concerns or requests regarding our cleaning products.

Amendments

14.1. We reserve the right to change these terms and conditions anytime.

14.2. Customers will be notified of any significant changes at least 30 days prior to their implementation.

14.3. Continued use of our services following such changes will constitute acceptance of the new terms and conditions.

Severability

15.1. If any provision or part-provision of these terms and conditions becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.

15.2. If modification is impossible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of these terms and conditions.

Entire Agreement

16.1. These terms and conditions, together with our quote and any other documents expressly referred to in them, constitute the entire agreement between us and supersede and extinguish all previous drafts, agreements, arrangements, and understandings between us, whether written or oral, relating to its subject matter.

No Waiver

17.1. Our failure or delay in exercising any right or remedy provided under these terms and conditions or by law shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict its further exercise.

Contact Information

18.1. Please contact us if you have any questions or concerns about these terms and conditions.